Our customers are high on the agenda and we always put service & support first. It is important for us to solve our customer’s issues quickly and whenever possible, personally.
It’s our goal to provide a smooth and intuitive in-product experience and a helping hand at any time.
For customer support issues, we will respond within 1 business day.
Our business hours are Monday – Friday, 8 AM – 7 PM CET.
Litew8 is closed on major German Holidays.
Whenever you need support, submit your request through our support system: Litew8 Support Center
However, repeating matters are already included in our FAQ-section to provide helpful information in the first place.
Support during installation & configuration (process)
Troubleshooting (Licenses, Apps' features, Installation process)
Identifying workarounds
Individual problem-solving approaches
Non-valid and non-current license or inactive subscriptions
Non-Litew8 apps
Confluence and Jira issues
Any language other than English or German
Litew8 provides the products “as-is” and there is no guarantee a bug is getting fixed.
We regularly measure the impact of bugs and prioritize and fix bugs on our own timeline.
All bug fixes are delivered with the latest version - no back ports to older versions.
An exceptions are security-related bug fixes that are fixed within a specific time frame as described here: App Security Incident Management Guidelines